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224

INSTALLATION HELP


Information and help about installing New Deal software

Before You Install

Back up all important files on your system.

The installation process will not proceed normally if you do not have enough free disk space on your hard drive. You will need at least 10 Megabytes of free disk space for the program and even more disk space for your documents.

To find out how much disk space you have, enter

dir
at any DOS prompt. Look on the last line to see how many bytes you have free. If you are low on disk space, you must delete files or programs to make more room.

Installing your New Deal software

To install New Deal software, insert disk #1 into the proper drive and enter:
a:install
(or b:install if your disk is in the b: drive)

then follow the directions on screen.

If Something Goes Wrong During Installation

Low on Memory (RAM)

If you have less than 520K of free conventional memory, the Install program will tell you that you need to disable some TSRs and try again. TSRs are programs that load into memory in your AUTOEXEC.BAT and CONFIG.SYS files. Each one takes up memory. You can temporarily disable them to give New Deal enough memory to install.

To disable the TSRs, you can use the New Deal Text File Editor, the Geoworks Pro or Geoworks Ensemble 1.2 Notepad, the MS-DOS Edit or Edlin command, the DR-DOS Editor, or NewHelp to edit your AUTOEXEC.BAT or CONFIG.SYS files. Before you change them, however, make a bootable floppy disk (also called a system disk) and copy your original CONFIG.SYS and AUTOEXEC.BAT to the floppy so you can start your computer from this floppy in case of problems. If you aren't familiar with your AUTOEXEC.BAT and CONFIG.SYS files, see support document number 206 or study your DOS manual or a DOS primer.

To give your New Deal softwware enough memory to install, type

REM
and a space at the beginning of the line that loads each TSR you can do without to temporarily disable it. For example, if you have the line
DEVICE = C:\DOS\ANSI.SYS
change it to read:
REM DEVICE = C:\DOS\ANSI.SYS
If you are using disk compression, make sure you do NOT disable any line that refers to your disk compression software. If you see lines that refer to HIMEM.SYS or DOS=HIGH, don't disable those lines either. Save the revised AUTOEXEC.BAT and CONFIG.SYS files and reboot your computer, then try to install your New Deal software.

If you own a 386 or 486 computer and have at least 2 MB of RAM, you should consider using an Expanded Memory Manager to load some of your TSRs and device drivers into upper memory. See your DOS manual or consult a computer software dealer for more information on expanded memory managers.

"Put proper disk in drive C:"

If you get the message "Put proper disk in drive C:" during installation, and you are using DR-DOS 6, you may be using an old release of DR-DOS 6.0. Obtain and install the May 1992 Business Update for DR-DOS 6.0, or consider upgrading to a newer version of DOS. Caldera has taken over and upgraded DR-DOS and distributes the newest version for free on their web site http://www.caldera.com/dos/download.html.

Check the Hard Drive

Installation problems are often the result of errors on the hard drive. To check the integrity of your hard drive, go to a DOS prompt and enter:
chkdsk /f
If you are asked to "Convert lost chains to files?" enter Y for Yes. This is an indication that errors were found on the drive and an attempt was made to fix them. You should try to install your New Deal software again. If CHKDSK does not find errors, this doesn't necessarily mean that the hard disk is error-free. You may want to run a more sophisticated disk checking utility, such as Norton's DiskDoctor, PC Tool's DiskFix, or MS-DOS 6's ScanDisk. It is a good idea to run such a disk checking utility periodically to keep your hard drive in good working order.

Check the Floppy Disk

If you are having trouble with a particular floppy disk, you can use the same procedure you used to check the hard drive. Put the disk in the appropriate drive and enter:
chkdsk A:
(or chkdsk B: if your diskette is in the B: drive)
or, even better, use your disk check utility. If the diskettes contain errors, you will need replacement disks. Call New Deal customer service department for replacments.

Video Problems or "Error in script line 244"

If you see the message "Error in script Line 244," or if your video display is distorted, or if you see the New Deal logo and nothing else, you're having video trouble.

New Deal software provides several LOADER.EXE files - one for each supported video device:

loaderhg.exe for Hercules
loadermc.exe for mcga
loadercg.exe for cga
loadereg.exe for ega
loadervg.exe for vga
During installation, the correct file for your video type is renamed to LOADER.EXE. For example, if you have a VGA monitor, LOADERVG.EXE would be renamed to LOADER.EXE.

Sometimes the installation program can't rename the file and there is an error message such as "Error in script line 244 - error renaming file." If this happens, follow these steps

  1. Use the Installation Tools option of the install program to install the correct loaderxx.exe file for your video card per the above list.
  2. Rename the file to LOADER.EXE by going to the NEWDEAL DOS prompt and entering:
    REN LOADERVG.EXE LOADER.EXE
    (substitute the correct LOADERxx.EXE in the place of LOADERVG.EXE if you are using a different type of video).
  3. Check to make sure the GEOS.INI file has the correct driver lines in the [screen 0] section. The driver lines for VGA will look like this:
    [screen0]
    device = VGA 640x480 16 color
    driver = Standard VGA Driver
    For a Hercules-compatible adapter,use:
    [screen 0]
    device = Hercules HGC Compatible: 720 x 348 Mono
    driver = Hercules Monochrome Driver
    For an EGA-compatible adapter, use:
    [screen 0]
    device = EGA: 640x350 16-color
    driver = EGA Driver
    For a CGA-compatible adapter, use:
    [screen 0]
    device = CGA: Compatible: 640x200 Mono
    driver = CGA Driver
    For an IBM-MCGA adapter, use:
    [screen 0]
    device = IBM MCGA: 640x480 Mono
    driver = MCGA Driver
Once your New Deal software is installed and running, you can launch Preferences and use the video module to change your video display type.

If installation stops at the printer selection

If you get past the video selection and the mouse driver selection, but the installation hangs or stops at the printer selection, especially on a fast Pentium or 486 computer, then you may need to edit the GEOS.INI file to bypass that part of the installation process. Here's how:

At the DOS prompt, use the EDIT command (or DR-DOS 6 EDITOR ) or some other text editor to modify the GEOS.INI file. A typical command to launch the DOS editor would be:

EDIT C:\NEWDEAL\GEOS.INI
In your editor, look for the line near the beginning of the GEOS.INI file that reads:
continueSetup = true
change it to
continueSetup = false
Then exit the editor and run New Deal normally.

Disks are all Disk 1 (one)

If the installer prompts you for diskette #2 when you've already inserted diskette #2, you may be running a disk cache that does not properly flush its queue between floppy disks. To test, try inserting several different diskettes and enter a DIR command at the DOS prompt for each one. If DIR does not correctly identify each diskette, you will need to disable your disk cache software while installing. This same problem can also be caused by a broken drive line detector in your floppy drive.

Large disk drives

The installers for some New Deal products were written before the existence of very large hard disk drives. In some cases, the installer may report "not enough disk space" even though there is plenty of disk space available. If you are sure you have enough disk space, try to tell the installation program to go ahead and install the software anyway.

If that doesn't work, here are a few other approaches:

Multi-user operating systems

New Deal software is not compatible with most multi-user operating systems like these (which create virtual 8088 machines on 386-or-higher computers):

For further installation help, consult either NEWHELP or INSTALL.TXT in your software.

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